Privacy Policy

[Ways we gather, use, disclose and manage a customer’s “personal information”.]

 

1. What types of information kay-africa.co.za collects and why:

Comments

When visitors leave comments on this site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. Visitor comments may be checked through an automated spam detection service.

 

Gravatar

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

 

Contact forms

If you wish to get in touch and make use of the contact form, the information that you share will be stored only in order for us to reply to you. (your name, e-mail address and comment).

 

Shop account and order details

We will need certain details from you in order for you to complete purchases through the online shop. We will store your name, address, phone number and order details so we can fulfill your order. Payments are made securely either through PayFast (South African payment gateway) or PayPal (International payment gateway) and we do not store any of that information.

 

Cookies

We use cookies to enhance your user experience on this site. For example, we have cookies to save what you enter in on any form you fill out, so that these details can be remembered and save you the hassle of filling them in next time you use a form on the site. See the full Cookies Policy for more specific information on cookies used for social media, google analytics and others. (P.S. The cookies get saved on your machine, so we don’t save that information).

 

Payment Gateways

PayFast: see their privacy policy https://www.payfast.co.za/privacy-policy/
PayPal: see their privacy policy https://www.paypal.com/us/webapps/mpp/ua/privacy-full

 

2. About the stored data:

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Do we share your personal information with 3rd parties?

Nope. We only keep info that is needed to communicate with you, offer support or fulfill orders and do not believe in selling on information.

 

3. How we secure stored information

As stated elsewhere, we do not store any sensitive information at all (including things like payment details). We do store personal information such as names, shipping information and email addresses where necessary.

How we secure these:

1. With secure web-hosting
2. Various security measures built into the the site, so that stored information can’t be accessed by unauthorized persons.
3. We use the https protocol so that data is encrypted.

 

More Information

If you still need more information then you can log a query via the contact form https://kay-africa.co.za/contact/